Confluence in. Customer knowledge base out.
Create a customer knowledge base from Confluence
Turn selected Confluence help articles into a branded, searchable knowledge base that customers can use without logging into Confluence.
Built for support, product, and customer success teams who already manage useful help content in Confluence.
Your best support content may already be trapped in Confluence.
Support teams often write answers, troubleshooting notes, setup guides, FAQs, and internal knowledge articles in Confluence.
The problem starts when customers need those answers. Giving customers access to your workspace is awkward, while copying articles into another help centre creates another place to maintain.
Common ways to create a knowledge base from Confluence
Most teams choose between giving customers access, copying content elsewhere, exporting documents, or adding a publishing layer.
Give customers Confluence access
This may work for some controlled customer relationships, but it can be too much for simple help content, product guidance, and self-service support.
Copy articles into a help centre
This gives customers a cleaner experience, but it creates duplicate articles and increases the chance of stale support content.
Export articles as PDFs
PDFs can help for one-off answers, but they are not ideal for a searchable, living knowledge base that customers return to.
Publish selected articles with Satori Cloud
Keep Confluence as the source, then publish selected support content as a branded, searchable customer knowledge base.
How Satori Cloud helps
Satori Cloud is being built as the publishing layer between your Confluence workspace and your external knowledge base.
Step 1
Connect Confluence
Connect the space or pages where your support articles, help guides, and product docs are maintained.
Step 2
Choose what customers can read
Select the articles customers should be able to access, while keeping internal notes and working content private.
Step 3
Publish a cleaner knowledge base
Give customers focused, searchable, branded pages they can use without entering your internal workspace.
What knowledge base content can you publish?
Start with the answers customers ask for most often.
FAQs
Publish answers to common questions so customers can self-serve before contacting support.
Troubleshooting guides
Turn support notes into cleaner customer-facing pages for known issues and common fixes.
Setup guides
Help customers get started without sending them into your internal Confluence workspace.
How-to articles
Publish practical guides that help users complete common tasks.
Why publish your knowledge base from Confluence?
Keep support knowledge in one source
Your team can keep maintaining the source content in Confluence instead of juggling duplicate articles across tools.
Make answers easier to access
Customers can open a branded knowledge base page without needing a Confluence login or workspace invitation.
Create a cleaner help experience
Support content should feel focused, readable, and customer-ready, not like an internal collaboration page.
Questions about creating a knowledge base from Confluence
Can Confluence be used as a customer knowledge base?
Confluence is useful for writing and maintaining knowledge, but customers usually need a cleaner reading experience. Satori Cloud is intended to turn selected Confluence pages into a customer-facing knowledge base.
Do customers need a Confluence account?
With Satori Cloud, the goal is no. Customers should be able to read published help articles without logging into Confluence.
Is this a replacement for help centre software?
Not necessarily. The first version is best thought of as a publishing layer for support articles and help content already maintained in Confluence.
Is Satori Cloud available now?
Satori Cloud is currently validating demand and shaping the first version. Join early access if your team wants to publish Confluence help content as a customer knowledge base.
Want to turn Confluence into a customer knowledge base?
Join early access and help shape a simpler way to publish selected Confluence help content as a branded, searchable knowledge base.